Our Response to COVID‑19
East Day Spa Auckland welcomes back customers for treatments
Your safety in our spas is paramount. Our spas continue with best practices to meet existing high hygiene benchmarks from our “Pandemic Playbook”, a response framework document, now with new procedures and guidelines, to operate safely. We look forward to seeing you all for treatments, our industry is one of love and kindness and our message to the world should be that prevention is the core of wellness.
Moving forward, conscious of COVID
We are pleased to share details about our safety plans and how we intend to offer guests peace of mind in the spa environment.
The Pandemic Playbook
We believe that prevention is better than cure, now is the time to embrace spa and touch therapies. They inspire a sense of calm and connection while boosting immunity and alleviating anxieties we may be experiencing during these unpredictable times. We are pleased to be able to offer health and wellness to our guests during a time when personal well-being is paramount.
We developed and will be exercising our ‘Pandemic Playbook’ - a response plan which outlines rigorous spa safety measures to protect our customers and our people. It was created using the strictest guidelines from the New Zealand Government and global health authorities.
Our Pandemic Playbook was penned to provide guests with clarity and certainty, so you can spa in confidence knowing your wellbeing and safety are being looked after by like-minded individuals.
Our staff is extensively trained in exercising our pandemic plans which are audited regularly and easily adaptable to changes.
Your health is our priority, we have all bases covered moving forward, being conscious of COVID
How did we develop these safety measures
Our spa experts teamed with over two decades of experience operating high-standard global spas, formed our Pandemic Playbook for spas. The procedures were developed on the basis of well-known methods of transmission of COVID-19 via droplets expelled by coughing, sneezing, talking or from contact off surfaces. Activities and actions are planned and executed around accepted methods of reducing risk of spread in the spa setting. Physical distancing is not possible in most cases of spa treatments so stringent measures will be exercised to protect our customers and staff against potential spread of COVID-19.
How to spa while away
If you aren’t able to join us at the spa, you may wish enjoy our online spa experience, by visiting our online store or try our Virtual Consultations with a spa expert via phone or video calling. We will continue to offer contactless delivery or pick up of spa vouchers, E-Certificates and skincare products nationwide.
Cancellation Policy
- Kindly inform us at least 24 hours before your appointment time to cancel or reschedule a booked appointment.
- Late cancellation given within 24 hours' notice of a spa treatment booking will result in your forfeit of the full payment.
Want to know more?
If you have any questions or enquiries about the steps we are taking to protect our clients and our team, please email your spa concierge.
Auckland: [email protected]
Wellington: [email protected]